I just wanted to let you know how much my family appreciated the technician that went up to my parent’s house to fix their air conditioner on Tuesday this week. He was there most of the day and made sure the air was working before he left. It was very hot and muggy and my dad is not feeling the greatest right now and having the air working makes a big difference. Please let him know how much we appreciate his hard work. He is definitely an asset to your company.