This is just a note to make sure you know how much I appreciate your kindness to my husband during your previous service call. He enjoyed ‘small talk’ with you when he was so sick. Thank you for the words of encouragement to me as well. Thanks for taking the time to tell me what I should be doing to keep the furnace and air up-to-date. You are an asset to your company. Words of kindness really help us when we are facing struggles. Thank you.